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In my last column I emphasized the importance of customer service. Excellence in customer service can give your business a competitive advantage and a lack of quality service can be fatal. There are many strategies you can use to improve customer service.

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Cheap Jerseys china FrontpageNewsCounty NewsIn the NewsWaitrose in Oadby which is due to close. (Image: Matt Short Photoghraphy)Get the biggest Daily stories by emailSubscribeSee our privacy noticeMore newslettersThank you for subscribingWe have more newslettersShow meSee our privacy noticeCould not subscribe, try again laterInvalid EmailPeople in Oadby have reacted to the news they will be losing their Waitrose store and getting a Lidl instead.The German budget supermarket is taking over the A6 site as Waitrose withdraws from another site in the county this autumn.In Oadby town centre, there was disappointment but not much surprise at the loss of their Waitrose.Sue Jarman, 56, of Oadby, who was walking her dog, thought it was a bad thing for the town to lose such a high quality supermarket.She said: "I get some bits in Waitrose and I do prefer it to Lidl."I think it will mean Oadby going downhill a bit."There are an awful lot of other food shops but the older people at that end of the town are really going to miss it and I also feel sorry for the staff as well."Denis James, 64, who was drinking at a pub with a workmate, said: "I thought Waitrose would have done well but it was a bit dear I'm sure Lidl will do better.Read MoreLatest supermarket newsin sales "I tend to go to Sainsbury's and Asda but I'll certainly take a look when Lidl opens everyone loves a deal and the difference in price of things in different supermarkets is huge."Sandra Ellinsworth, 67, of Clarendon Park, Leicester, who was waiting at a bus stop in The Parade, said: "I like Waitrose very much but, although I went there this morning, I did finish off my shop at Marks and Spencer here."Two other pensioners waiting at the bus stop were both horrified to hear the store was closing.One, who lives in Thurnby Lodge, Leicester, said: "I love Waitrose a lot of people adore it."I think it was probably just a bit too expensive and in today's world there are so many people coping with all sorts of cutbacks. You have to look around for the best prices so lots of people only go to Waitrose for some stuff."Her friend added: "I like it very much but I don't shop there every week because it's too expensive."I've only been to Lidl once but I know it is cheap and cheerful."Waitrose in Blaby shut last month and another branch in Ethel Road, Evington, closed in 2010 when the Oadby branch opened.In the Waitrose car park, the regular shoppers were shocked by the closure of the modern store, nine years after it opened.Jane Waite, who lives in Kings Norton, said: "I used to love it when there was a Waitrose in Ethel Road in Evington but that closed and now I've got used to this one.. Cheap Jerseys china

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